Question 1

What is Teams Concierge?

Accepted Answer

It is a SaaS solution for Microsoft Teams management and optimization. Your all-in-one platform to enhance productivity, security, automation and analytics in your Teams environment.

Question 2

Who is behind Teams Concierge?

Accepted Answer

dotCLOUD LLC – a Swiss IT consulting firm based in Zürich (Bahnhofstrasse 9, 8952 Schlieren). Developed with Microsoft MVPs and hosted on a Microsoft tenant in Switzerland.

Question 3

What are the main benefits?

Accepted Answer

Granular RBAC security, powerful automation, purpose-built support analytics, one-click reports, 24/7 AI chatbot, full MS Graph API sync and simplified management of users, devices, licenses and policies.

Question 4

Does it integrate with Microsoft Teams?

Accepted Answer

Yes – deep integration via MS Graph API. All changes (users, policies, emergency locations, licenses) are automatically synchronized with the Microsoft Teams Admin Center.

Question 5

Is there a chatbot inside Teams?

Accepted Answer

Yes – a specialized AI assistant available 24/7 directly in Microsoft Teams or the portal for instant answers about Teams Concierge, M365 Phone and Entra ID.

Question 6

Can employees use the chatbot themselves?

Accepted Answer

Absolutely. They get instant, accurate answers (e.g. „How do I set up conditional access?“) without opening tickets or searching docs.

Question 7

Is Teams Concierge suitable for partners?

Accepted Answer

Yes – special Gold (€9,700/yr for 10 tenants) and Platinum (€21,575/yr for 25 tenants) multi-tenant plans with big discounts.

Question 8

Where can I find documentation and tutorials?

Accepted Answer

Official docs: https://docs.dotcloud.pro/docs/teams-concierge • Video tutorials and walkthroughs on the website.

Question 9

Is data hosted securely?

Accepted Answer

Yes – hosted on a Microsoft tenant in Switzerland with full audit & access logs.

Question 10

How do I get started?

Accepted Answer

Register at https://app.teamsconcierge.com/register

Question 11

What company is behind Teams Concierge?

Accepted Answer

dotCLOUD LLC – a Swiss company with head office in Zürich and a development office in Estonia. They serve approximately 1,000 clients worldwide via a network of more than 23 strategic partners.

Question 12

Where is the service hosted?

Accepted Answer

On a dedicated Microsoft tenant located in Switzerland for maximum data sovereignty and compliance.

Question 13

How many clients use Teams Concierge?

Accepted Answer

Around 1,000 organizations – from small and medium enterprises to large global corporations.

Question 14

Who built Teams Concierge?

Accepted Answer

A team of Microsoft experts, collaboration specialists and Microsoft MVPs with many years of experience in Microsoft Teams and Skype for Business projects.

Question 15

What was the main motivation for creating Teams Concierge?

Accepted Answer

To eliminate manual tasks and incompatible 3rd-party tools by providing transparent automation directly with Microsoft technologies.

Question 16

What is the monthly plan?

Accepted Answer

€89.90 per month – full functionality, unlimited users, monthly cancelable, regular updates, API access.

Question 17

What is the yearly plan?

Accepted Answer

€988.90 per year (includes 1 month free = save €89.90) – best value, same full functionality.

Question 18

What partner plans exist?

Accepted Answer

Gold: €9,700/year for 10 tenants (pay for 9) • Platinum: €21,575/year for 25 tenants (20% discount).

Question 19

Are there custom plans?

Accepted Answer

Yes – contact us for enterprise or special requirements.

Question 20

Can I cancel anytime?

Accepted Answer

Monthly plan: yes, anytime. Yearly plan: please contact support at: Go to https://www.teamsconcierge.com/contact.

Question 21

What is included in every plan?

Accepted Answer

Full SaaS functionality, unlimited users (per tenant for partners), regular updates, API access.

Question 22

How do I subscribe?

Accepted Answer

Go to https://www.teamsconcierge.com/pricing and click „Choose your Plan“.

Question 23

Do partners get extra benefits?

Accepted Answer

Yes – dedicated partner dashboard, available vouchers and multi-tenant management.

Question 24

What exactly is included in the Monthly Basic Plan?

Accepted Answer

Full SaaS functionality, unlimited users, monthly cancelable, regular updates and API access for €89.90 per month.

Question 25

How much do I save with the Yearly Basic Plan?

Accepted Answer

One full month free (€89.90 savings) – total only €988.90 per year.

Question 26

What is the Gold Partner Plan?

Accepted Answer

€9,700 per year for 10 tenants (you pay only for 9 tenants, the 10th is free), unlimited users per tenant, full functionality.

Question 27

What discount is included in the Platinum Partner Plan?

Accepted Answer

20 % discount – €21,575 per year for 25 tenants, unlimited users per tenant.

Question 28

Is a custom Enterprise plan available?

Accepted Answer

Yes – contact us for individual pricing tailored to your exact requirements.

Question 29

What does the main Dashboard show?

Accepted Answer

User & tenant info, last 5 system activities, PSTN call volume (last 7 days), PSTN number block usage and configured emergency locations.

Question 30

How do I see recent activities?

Accepted Answer

Directly on the Dashboard under „Last 5 system activities“ with „View more“ link.

Question 31

Where do I find my tenant information?

Accepted Answer

On the Dashboard under Tenant Information (name, Tenant ID, primary domain).

Question 32

Is PSTN data live?

Accepted Answer

Yes – sourced via MS Graph API.

Question 33

What tenant information is displayed on the main Dashboard?

Accepted Answer

Tenant name (e.g. Acme Corp), Tenant ID and primary domain (e.g. acmecorp.onmicrosoft.com).

Question 34

Which recent activities are shown?

Accepted Answer

The last 5 system activities with user name, action and timestamp (e.g. „Updated Calling Policy“ by Sarah Johnson • 2 hours ago).

Question 35

Where does the PSTN call volume data come from?

Accepted Answer

Directly from Microsoft Graph API.

Question 36

Where can I see my emergency addresses?

Accepted Answer

In the widget „Configured emergency addresses“ with map preview for each location.

Question 37

What does the PSTN Number Blocks widget show?

Accepted Answer

Usage percentage and allocated numbers per block (e.g. Zurich_HQ: 45 of 100 numbers = 45 %).

Question 38

How do I manage users?

Accepted Answer

Go to Account Management → Users. Shows all M365 licensed users with details (UPN, job title, department, status) and option to assign/change phone numbers.

Question 39

How do I assign a phone number to a user?

Accepted Answer

Select the user (e.g. Jane Doe) and click „Assign/Change Phone Number“.

Question 40

What service accounts can I manage?

Accepted Answer

Auto Attendants and Call Queues with Microsoft Teams Phone Resource Account license (Main AA, Support CQ, Sales CQ etc.).

Question 41

How do I manage devices?

Accepted Answer

Account Management → Devices shows all Teams devices with health status, manufacturer/model and MTR rooms.

Question 42

Where do I see license usage?

Accepted Answer

Account Management → Licenses – real-time overview of Teams, Teams Phone, Resource Accounts, Teams Rooms etc. with usage % and „Manage Assignments“.

Question 43

How do I upload PSTN number blocks?

Accepted Answer

Account Management → File Management → drag & drop CSV or JSON (E.164 format, max 10 MB). Numbers become available for users, service accounts and devices.

Question 44

What file formats are accepted for numbers?

Accepted Answer

CSV and JSON only. Example structure: PhoneNumber,Type,Notes

Question 45

How do I manage emergency locations?

Accepted Answer

Policies & Settings → Emergency → „Add New Location“. Fully synced with Teams Admin Center (address, ELIN, coordinates).

Question 46

How do I configure emergency calling policies?

Accepted Answer

Policies & Settings → Emergency → Emergency Settings. Create policies per region, enable/disable external location lookup.

Question 47

How do I manage holiday schedules?

Accepted Answer

Policies & Settings → Holidays → „Create Holiday Schedule“. Used for call routing (Swiss, German, UK holidays etc.).

Question 48

Are policy changes synced?

Accepted Answer

Yes – live sync via MS Graph API with timestamp shown (e.g. last synced 23.02.2026).

Question 49

How do I add a new emergency location?

Accepted Answer

Click the button „Add New Location“ and enter the required details.

Question 50

Which fields are needed for a new emergency location?

Accepted Answer

Location name, full physical address, ELIN and geographic coordinates (latitude/longitude).

Question 51

Are emergency locations automatically synced?

Accepted Answer

Yes – full live synchronization with the Microsoft Teams Admin Center via MS Graph API.

Question 52

Can I manage emergency locations in different countries?

Accepted Answer

Yes – examples on the demo include Zürich (Switzerland), London (UK) and Berlin (Germany).

Question 53

What is an ELIN?

Accepted Answer

Emergency Location Identification Number – the phone number that is sent to emergency services together with the physical address.

Question 54

What reporting features exist?

Accepted Answer

Purpose-built support analytics, comprehensive audit logs, one-click reports, call queue troubleshooting and Teams usage overview.

Question 55

How do I troubleshoot call queues?

Accepted Answer

In Reporting → click on the affected Call Flow to instantly see what is wrong.

Question 56

What is the Audit Log?

Accepted Answer

Shows exactly which user did what and when – available globally for security & compliance.

Question 57

Can I generate reports without PowerShell?

Accepted Answer

Yes – one-click reports instead of manual Power BI or PowerShell scripts.

Question 58

Which reports are available?

Accepted Answer

Teams, location-enhanced, mobile devices, PSTN, teams-usage, user-feedback and changelog.

Question 59

What information does the Teams Structure report contain?

Accepted Answer

Team privacy type (Public/Private/Shared), number of Standard/Private/Shared channels, total members, owners and guests per team.

Question 60

When was the last SaaS Teams Report generated?

Accepted Answer

Example: 23.02.2026 at 10:28:23 (data always comes directly from Microsoft Graph API).

Question 61

Can I create reports without using PowerShell?

Accepted Answer

Yes – all reports are available with one click in the Reporting section.

Question 62

What is „purpose-built support reporting“?

Accepted Answer

Specialized analytics for support teams including call-queue troubleshooting, audit logs and one-click insights.

Question 63

Can I see detailed team membership?

Accepted Answer

Yes – per team you see every member with name, email address and role (Owner / Member / Guest).

Question 64

What is the Operations section for?

Accepted Answer

Manage tasks and automated workflows across your Teams environment.

Frequently Asked Questions

General

Pricing

Dashboard

Account Management

Policies & Settings

Reporting

Operations

Permissions

Support

Security

Partner

Getting Started

Authentication & Login

Subscription & Billing

User & Permission Management

Support Tickets

AI Support Chat

Reporting & Analytics

Partner Features

Task Scheduler

Security & Compliance

Troubleshooting

Technical Requirements

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